Refund policy

Refund and Final Sale Policy

All purchases from Gifts of JAH are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, accidental orders, or other preference-based reasons.

Refunds are considered only when an order:

  • Is confirmed lost in transit

  • Is stolen after delivery

  • Arrives damaged or defective

Damaged or Defective Items

Please inspect your order when it arrives. If an item is damaged or defective, email giftsofjah@gmail.com within 7 calendar days of delivery.

Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the item, packaging, and shipping label

Please keep the item and all original packaging while we review your claim. Do not mail the item back unless we specifically instruct you to do so.

Damage caused after delivery—including damage from use, improper care, accidents, or normal wear—is not eligible for a refund.

Lost Packages

If your package has not arrived by the carrier’s estimated delivery date, please first review the tracking information and allow the carrier’s stated delivery window to pass.

Contact giftsofjah@gmail.com within 30 calendar days of the estimated delivery date if the package remains missing. We may ask you to cooperate with a carrier investigation before approving the claim.

A package is considered lost when the shipping carrier confirms that it cannot be located or delivered. Shipping delays alone do not qualify as a lost package.

Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery area, mailbox, household members, and nearby neighbors.

  2. Wait 48 hours, as carriers sometimes mark packages delivered before completing delivery.

  3. Contact giftsofjah@gmail.com within 7 calendar days of the recorded delivery date.

We may request supporting information, such as confirmation from the carrier or an incident report, before approving a refund.

Packages delivered to an address entered incorrectly at checkout, refused by the recipient, or left unclaimed are not considered lost or stolen under this policy.

Refund Processing

We will email you after reviewing your claim and let you know whether it has been approved.

If approved:

  • A completely lost or stolen order will be refunded for the amount paid, including applicable taxes and standard shipping charges.

  • A damaged item will be refunded for the amount paid for that item, including applicable taxes.

Refunds are issued to the original payment method within 10 business days of approval. Your bank or credit-card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact giftsofjah@gmail.com.

Unauthorized Returns

Gifts of JAH does not accept unauthorized returns. Items mailed to us without written instructions will not qualify for a refund.

Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.